Reflexed Protection for Sellers

Reflexed Protection is available to sellers in the United States who ship using a carrier label purchased via Reflexed. This policy forms part of our Terms of Service.

Eligibility - all must apply

• Item sold via the Reflexed app or reflexed.com using the Buy button and not on our prohibited list.
• Shipped with a carrier label purchased via Reflexed within 3 days of the transaction.
• Sent to the buyer address on your Reflexed sales receipt.
• For camera bodies or lenses at ≥ $750, signature confirmation used and packing photos retained.

What is not covered

• Off-platform payment or messaging, or in-person hand-off.
• Items on our prohibited list, counterfeit items, or items deemed unsafe.
• Improper packing or missing packing and label photos.
• Buyer remorse, fit or compatibility issues, or subjective condition disputes when the listing was accurate.
• Sellers located outside the United States.

How claims work

1. Reply to Reflexed within the requested timeframe and provide photos and tracking details.
2. For card disputes, follow Stripe processes and submit evidence promptly.
3. Damage or DOA must be reported within 48 hours of delivery; item not received after carrier ETA plus 7 days.